Concierge

by Cabled & Co.

What to Expect

A structured, premium care programme designed to keep your home technology secure, optimised and performing as intended.

❋ Proactive System Care & Performance

We ensure your technology continues to run smoothly long after installation — with health checks, updates, and optimisation that keep everything performing as designed. 

❋ Priority Response & Support

Concierge members receive priority access to our team for remote troubleshooting and onsite assistance, reducing downtime and ensuring peace of mind when you need it most.

❋ Simplified Ownership

We manage the complexity so you don’t have to — from firmware updates to vendor coordination — ensuring your smart home systems stay secure, reliable and up to date.

❋ Tiered Protection Designed Around You

Choose the level of Concierge cover that suits your needs — from essential protection to fully managed, white glove care — with transparent benefits and predictable annual pricing.

Preventative Care & Maintenance

Our services can include proactive annual general maintenance visits to ensure not only that systems are fully functioning but are up to date with the most advanced software and are working to their optimum capability. The visits would focus on:

  • Software diagnostics & updates

  • Testing network components

  • System enclosure cleaning when required

  • AV components functionality check

  • Remote capabilities check

  • Perform recommended firmware upgrades

  • Speaker test

  • Inspection of projector filters and lamps

  • Minor programming changes and improvements

  • Network diagnostics – e.g., broadband / WiFi performance

Service Level Agreements

Tiers

System Take Over

Irrespective of whether you have a system installed by Cornflake or one by an alternative technology integrator our support and maintenance packages are developed to suit your needs and requirements. We understand the frustration of technology letting you down, usually at the most inappropriate moments. And have developed support offerings that ensure the pain of these events can be minimised.

Reconnect with your body and mind as you escape the noise of everyday life.