Concierge
by Cabled & Co.
What to Expect
A structured, premium care programme designed to keep your home technology secure, optimised and performing as intended.
We ensure your technology continues to run smoothly long after installation — with health checks, updates, and optimisation that keep everything performing as designed.
❋ Proactive System Care & PerformanceConcierge members receive priority access to our team for remote troubleshooting and onsite assistance, reducing downtime and ensuring peace of mind when you need it most.
❋ Priority Response & SupportWe manage the complexity so you don’t have to — from firmware updates to vendor coordination — ensuring your smart home systems stay secure, reliable and up to date.
❋ Simplified OwnershipChoose the level of Concierge cover that suits your needs — from essential protection to fully managed, white glove care — with transparent benefits and predictable annual pricing.
❋ Tiered Protection Designed Around YouPreventative Care & Maintenance
Our services can include proactive annual general maintenance visits to ensure not only that systems are fully functioning but are up to date with the most advanced software and are working to their optimum capability. The visits would focus on:
Software diagnostics & updates
Testing network components
System enclosure cleaning when required
AV components functionality check
Remote capabilities check
Perform recommended firmware upgrades
Speaker test
Inspection of projector filters and lamps
Minor programming changes and improvements
Network diagnostics – e.g., broadband / WiFi performance
Service Level Agreements
Concierge by Cabled & Co. is available in multiple service levels to suit different homes, systems, and expectations. From affordable ongoing support through to a fully managed white glove service, each package is tailored to the complexity of your system and how you use it.
Support levels may include annual or bi annual site visits, system health checks, firmware and software updates, remote diagnostics, and guaranteed response and site attendance times. This ensures your technology remains secure, up to date, and performing exactly as intended.
System Take Over
Whether your system was installed by Cabled & Co. or another technology integrator, our Concierge support and maintenance packages can be tailored to suit your home and lifestyle. We regularly take over and stabilise existing systems, bringing clarity, reliability, and professional ongoing care.
We understand that technology rarely fails at a convenient time. That’s why our support offering is designed to minimise disruption, resolve issues quickly, and proactively prevent problems before they occur. With Concierge by Cabled & Co., your system is monitored, maintained, and supported by specialists who understand complex residential technology and know how to keep it performing as intended.
